Terms & Conditions

Terms

Our products are handmade by artisans. No two pieces are alike. Variations in color and texture are inherent in the product and these are the characteristics which make Kolman Artisan Glass so distinctive.

Prices

All prices are net FOB Sudbury, Massachusetts and do not include shipping or handling or taxes. Kolman reserves the right to change prices without prior notice. Prices should be checked with the nearest Sales Representative or with the Kolman Artisan Glass Studio in Sudbury, Massachusetts (978-443-2409).

Payment Terms

Full payment, including any shipping, handling, or other miscellaneous charges, is required prior to shipment unless credit has been established. Credit terms are net 30 days for approved accounts.

Ordering

A signed purchase order is required along with a deposit of 50%. Kolman shall have no obligation to begin production of or ship/deliver any product if payment has not been received by Kolman. Buyer agrees not to make any claim against Kolman for non-shipment/non-delivery or any other reason where such payment has not been made. Telephone orders must be confirmed in writing. Product number, glass pattern and color must be included in the order. There is a minimum order of 4 square feet.

Orders are subject to acceptance with issuance of written order acknowledgements which are final and binding. All order acknowledgments will include an anticipated delivery date. Orders may not be changed after order acknowledgement has been issued.

Shipping

Complete shipping instructions as to carrier and routing should be included with the order. If no routing, or if “best routing” is specified, Kolman will select an appropriate carrier. All glass is shipped at purchaser’s risk, FOB Sudbury, Massachusetts and Kolman is not responsible for delays, failure of delivery, loss, or damage in transit or storage.

We reserve the right to make partial shipments as goods become available. Invoices for such shipments are to be paid as they become due.

Confidentiality and License

All designs, specifications, manuals and photos furnished to Buyer by Kolman shall remain the confidential and proprietary property of Kolman. All copyrights regarding materials or products made available by Kolman shall remain in Kolman at all times. Buyer shall not use the products for the promotion of its own products/or services or the products and/or services of any third party without the prior written consent of Kolman. Buyer shall indemnify Kolman against any claims, expenses, damages, costs or losses resulting from any suit brought for infringement of copyright, misappropriation of all proprietary information and unfair competition.

Warranty

Kolman warrants that products are free from defects in materials at the time of shipment. Due to the handcrafted technique used in creating the product, minor deviations in the products are expressly excluded from this warranty. All representations, samples, illustrations and photos provided for in any Kolman literature and on Kolman’s website are for illustration purposes only. Kolman will be not be liable under this warranty unless Kolman is notified in compliance with the provisions and conditions referenced in the Claims section below.

Claims

Buyer shall inspect the product immediately upon receipt thereof and any claim must be made in writing within 2 weeks from date of receipt of goods. A photograph, indicating the nature of the claim, must be included.

No claim may be made after goods have been installed.

Returns

No glass may be returned without Kolman’s prior written consent. Unauthorized returns will not be accepted. A handling charge of up to 30% of the net merchandise amount may be charged on all approved returns, which must have a Kolman Return Goods Authorization form attached. Product returns must be received within thirty (30) days of the date of return authorization issued by Kolman.